If you are having issues with using the website, please look for the grey ? icons on the right-hand side of each section throughout the site to see more detailed explanations:
 

There are a few ways you can contact beforeUdig if you have a question:

Phone -  0800 248 344

If you would like to lodge a request for plans/locates over the phone, please ring 0800 248 344 and press option 1 (if a new user) or option 3 (if an existing user). 

If you would like verbal website assistance, or have a question about your account or a previous job, we do have a help desk to assist you. Please ring 0800 248 344 and select option 2.

Online - www.beforeudig.co.nz

If you have a general question about beforeUdig, you can visit our Frequently Asked Questions page for guidance as it may have been answered for you there.

To contact the country manager, request merchandise, request an awareness presentation, provide feedback, lodge a general enquiry (i.e. not for plans/locates) or request login details, you can visit our Contact page.

For information on the enquiry lodgement process, visit our How does beforeUdig work? page.

If you are a utility who is considering becoming a member of beforeUdig, visit our Utilities & Members page for more information.

Email - contactus@beforeudig.co.nz

You can send us an email if you have a question about your account, login issues, enquiry follow-ups, large enquiry requests, or to log website issues with our IT team. We also field enquiries from utilities who wish to join the beforeUdig service or update their account/GIS information.

Unless it is a large enquiry or you cannot ring the 0800 248 344 number, we generally do not field plan requests via this inbox. To request underground plans, please ring us or lodge your enquiry online at www.beforeudig.co.nz. We also have an iPhone app, available here.

Help Widget

We have a new Help widget embedded into our website. It will appear in the bottom-right corner of the page as below:

You will be able to use this button to search articles in this knowledge base, chat directly with our support staff (during business hours), or leave us a message (outside of hours).

Other Questions

If you have lodged a beforeUdig request and need to follow-up with a utility (if their plans have not arrived within 2 business days or the locator has not been out within 3 days), you will need to speak with the utility directly. You can find their contact number and reference sequence number on your emailed confirmation sheet.

For any other enquiries, please don't hesitate to contact us on any of the methods listed above - we will be happy to direct your enquiry to the right area.