When using beforeUdig to request underground service information for the first time, you will need to register your contact details before lodging an enquiry. Click the New Users button from the Home Page:
Next, complete the form as shown below. Click the grey icons at each heading if you require assistance:
Customer details - Here you can enter in your name, and if this is a work enquiry you can enter your company details. If you are a homeowner, you can leave the company sections blank.
Postal address - For post office boxes, add the PO Box number in the prefix field, then enter the suburb and postcode. For street addresses, if you have a unit number, put that as the prefix. Fill in the street number and name in the Street field, and then enter your suburb/town and post code. The system will try to find matches - please wait for the drop down options to appear. If it finds the right match, simply click on the correct option from the dropdown list. If the system does not recognise your address (e.g. for new subdivisions or a rural area), click the "Force address to be valid" box.
Electronic contact details - Provide at least one contact phone number. You will need to provide an email address so that we can send you an account validation email (this is also how most plans arrive). If you entered a company name above, please select your Occupation and Affiliation. Otherwise, select Private Resident and None for these fields.
Miscellaneous - We ask a security question as a privacy precaution. This is used sometimes when you ring the call centre if we need to verify your identity. We suggest picking an answer that only you will know - for example you could set "Your Birthday" as "Goldfish". Below, you can choose to opt-in to our newsletters; this subscription status can be changed at any time. Tick the box to agree to our Terms and Conditions.
Login Details - These are the details you will use to log in to the online service. Most people use their email address as their username. If your username is already in use (perhaps it is a company email that is used already by another colleague, or you have signed up before in the past), simply choose another username by manually typing it in. Click on Sign Up to complete your registration. A success message will appear at the bottom right of the screen.
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